FAQ's

 

Are reservations required?
No, reservations are not required but we do need to know you’re coming. So if you can't book online, please do call us, or even text on 07914 786 843

 

What is your cancellation policy?

    A full refund will be given to any bookings cancelled 72 hours before the purchased tour date.

 

*     No refund will be offered within 72 hours from the booked tour date.

 

    If you miss your tour for any reason, No refund will be offered, but we will gladly move your reservation to another day where we have space.

 

*     An immediate refund will be given to any Customer who is unable to complete any of the Company’s tours because of mechanical problems with their bicycle.

 

*     Most of our customers are happy to ride in the rain, however, in the event of extreme weather conditions the Company will reschedule the tour and if this is unacceptable  a 50% refund will be given for the inconvenient weather.

 

Do tours run all year round?
Yes! The Grand Tour runs all year round, but the Twilight tour only runs between 1st May and 31 September.

 

Where is the meeting point for the tour?
The Meeting Point is in front of the Unitarian Church on New Road, Brighton.

 

Is the tour difficult?
No. The tour is mainly on flat ground and there are many stops, plus we cycle an average of 5 miles per hour. The majority of the tour is spent on cycle paths, parks, quiet back streets and along the seafront.

 

What happens if it rains?
We run tours rain or shine, a bike tour is still fun, a different kind of fun, but if you have a reservation and the weather is looking bad, you are welcome to reschedule your tour for any other day, for up to one year from your original booking.

 

Do we stop for lunch?
No. However, we do have a 20 minute break at the Pavilion Garden Cafe, where you can grab a cup of tea and cake, or a sandwich if you’re hungry (other beverages are available).

 

Where does the tour end?
All tours finish at the same place they start.

 

Will we be able to take photos?
Yes. There will be a chance to take many photos at the designated stops. The great news is that your tour guide is a keen amateur photographer and loves taking photos, so just ask, especially if you want to be in your photos.

 

Is there a space to store bags or luggage?
Yes.

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Do you provide the bikes?
Absolutely, and helmets as well.

 

Can I supply my own bike?
Yes, at a discounted rate to the tour price.

 

Do you have children's bikes?
Yes. Please make a reservation online if you have children in your group. Let us know how many children and their ages in the NOTES section of your reservation - in this way we can make sure we have the right size bikes set aside for everyone in your group.

 

Can an adult ride on the tandem?
Yes, but this needs to be pre-booked and is at the hire price of an additional £25 to the normal tour price.

 

Are helmets provided?
Yes. You are not compelled by law to wear helmets in the UK, so the choice is entirely yours.

 

Do you rent bikes?
No, but we are happy to recommend the best places in town, so you can get what you want.

 

Still have questions?
We're here to help! Give us a call at 07914 786 843 or send us an email at info@brightonbiketour.com